FAQs

Have a question that isn’t answered below? Please get in touch. info@tiinyworlds.com.au

About Us

  • Tiinyworlds is a small and slow-made jewellery brand created by Dianne, a self-taught jewellery maker and sculptor based in Meanjin.

    You can read more about our story here.

  • Each piece is thoughtfully designed and handcrafted in Australia with a focus on responsibly sourced materials and environmentally conscious packaging.

    We are mindful of our environmental footprint and have developed production processes to minimise waste and our impact as much as it is possible, while striving to make improvements where we can.

    To read more, please see the Sustainability page.

  • Tiinyworlds is an online store, however, you can shop our range of products (and a few extras) at:

    VEND - Annerley

    289 Ipswich Rd, Annerley, QLD 4103
    (Corner of Brisbane Street & Ipswich Road)
    Open Everyday 8am - 4pm

Jewellery

  • How do I look after my new jewellery?

    Sterling silver may be beautiful, but it is not indestructible and requires proper care to last a lifetime.

    You can find more information on the Jewellery Care page.

  • At this time, we are not accepting orders for personal custom pieces.

    However, if you are looking for a custom piece for your small business, bridal party, or group gifts, we would love to hear from you. There is a minimum order of 10 for custom pieces.

Candles

  • Wax:
    Candles are made using a natural coconut and olive-based wax containing no genetically modified ingredients, soy, palm, or paraffin products. It is manufactured in the UK from renewable plant-based sources and is 100% natural, biodegradable and vegan-friendly.

    Fragrance:
    Candles are scented using fragrance oils, if you are sensitive to fragrance oils or prefer a more natural product, we also offer Unscented. We use scents that are a little softer and earthy, nothing too sweet or overpowering.

  • We sculpt each design in clay and make a silicone mould. Each candle is carefully handcrafted in our home studio in small batches.

  • No. Our coconut wax is odourless, it has only a subtle waxy smell which may be noticed in the unscented option. It does not smell like Coconut.

  • Yes. Our candles do not contain any animal-derived or animal-tested ingredients.

  • While some purchase our candles as purely decorative items, if you choose to burn them it’s important you follow a few steps. Care & safety information is included with every order.
    Please see the Candle Care page for more information.

  • Yes. Some of our designs may be limited and unavailable for wholesale, however, if you are interested in stocking Tiinyworlds candles, please email Dianne at info@tiinyworlds.com.au

Orders & Shipping

  • All items come in our branded green or white jewellery boxes. However, if it’s a gift and you would like the boxes wrapped, please leave a note at checkout.

    Invoices/Receipts
    In an effort to save trees, we do not usually send printed invoices with your order as these are emailed to you when you place your order. If you would like a printed invoice, please leave a note at checkout.

  • Payment can be made with all major Credit Cards, PayPal, or Afterpay.

  • $5 flat rate Standard Shipping.

    Standard Shipping: 2-6 business days
    Express: 1-2 business days

    Delivery times are an estimate only and are calculated from when your order ships and do not include production time.

    For more information, please see the Shipping Policy page.

  • New Zealand:
    A$9.50 (5-8 business days)
    Includes Tracking

    United Kingdom:
    A$19.90 (6-10 business days)
    Includes Tracking

    Germany, France, Italy, Ireland:
    A$19.90 (8-12 business days)
    Includes Tracking

    Belgium, Spain:
    A$19.90 (10-18 business days)
    Includes Tracking

    Shipping upgrades available at checkout

    If your country isn’t listed at checkout, please contact us, and we will let you know if we can ship to your location.

    Delivery times are an estimate only, calculated from when your order ships, and do not include production time.

    Delays:
    Please note that there may be shipping delays during busy seasons or if customs clearance is experiencing delays.

    Duties & Taxes:
    Your country may charge duties or taxes on items shipped from Australia. The receiver is responsible for all duties, taxes, or other import fees to be paid.

    For more information, please see the Shipping Policy page.

  • If it has been two weeks since your order was shipped and it still has not arrived, please get in touch as soon as possible so we can look into it.

    For more information, please see the Shipping Policy page, and scroll down to the bottom.

  • As we are a small business, making everything by hand, we do not offer refunds for change of mind, we usually only refund for faulty or damaged items. Please see the Refund Policy page for more information. However, we want you to love your new jewellery, so if you have any concerns please get in touch info@tiinyworlds.com.au

  • If you have a question, concern, or complaint, or need help choosing a product, please don’t hesitate to get in touch.

    Email: info@tiinyworlds.com.au

    Instagram: @tiinyworlds.store

Wholesale & Stockists

  • If you’re a small business in Australia and are interested in stocking our Jewellery or Candles, we would love to hear from you!

    Please email Dianne at info@tiinyworlds.com.au and tell us a little about your business.

  • If you’re after a custom piece that is exclusive to your business, or a small collection of unbranded pieces for you to put your own name on, we would love to hear from you and discuss your ideas.

    Please email Dianne at info@tiinyworlds.com.au

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